Privacy Policy

Effective Date: 1st May 2025

Company Name: Mainstage Production Services LTD
Trading Name: Mainstage Productions
Website: https://www.mainstageproductions.co.uk
Privacy Policy URL: https://www.mainstageproductions.co.uk/privacy

1. Introduction

Mainstage Production Services LTD, trading as Mainstage Productions (“we”, “our”, or “us”), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name, company name, job title

  • Contact Data: Email address, phone number, billing and delivery addresses

  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform

  • Usage Data: Information about how you use our website, products, and services

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences

3. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To provide and deliver our services

  • To manage payments, fees, and charges

  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy

  • To improve our website, services, and customer experience

  • To send you promotional material where consent has been given

  • To comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: When you have explicitly agreed to us processing your data

  • Contractual Obligation: When processing is necessary to perform a contract we are about to enter into or have entered into with you

  • Legal Obligation: When we are legally required to hold or process your data

  • Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights don’t override those interests

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties where necessary to provide our services or comply with the law, including:

  • Payment processors and banks

  • IT and system administration providers

  • Professional advisers (e.g., accountants, legal consultants)

  • Marketing service providers (with your consent)

All third-party providers are required to maintain the security and confidentiality of your data and to use it only in accordance with our instructions.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. When data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right of Access – to request a copy of the data we hold about you

  • Right to Rectification – to correct any inaccuracies in your data

  • Right to Erasure – to request deletion of your data in certain circumstances

  • Right to Restrict Processing – to ask us to restrict how we process your data

  • Right to Data Portability – to request your data be transferred to you or another organisation

  • Right to Object – to object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Data Security

We take appropriate technical and organisational measures to secure your personal data and protect it from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, the transmission of data over the internet is not completely secure, and we cannot guarantee the security of data transmitted to our site. Any transmission is at your own risk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to check back periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Mainstage Production Services LTD
Trading as Mainstage Productions
Email: info@mainstageproductions.co.uk
Phone: (+44) 07929 779 482
Registered Company Address:
36 Abingdon House, Boundary Street,
London, E2 7HJ,
United Kingdom